Quick answer
How to verify help at the roadside and avoid handing your vehicle to the wrong person.
Verify before handing over keys
After a crash or breakdown, unsolicited help may arrive quickly. Do not hand over keys, sign documents, or agree to storage until you know who sent the responder and where the vehicle is going.
Confirm with your support channel
Call your roadside assistance provider, insurer, SAEHA support contact, or trusted person to verify the tow operator. Ask for the company name, driver name, vehicle registration, and destination.
Watch for pressure tactics
Be cautious if someone rushes you, refuses to explain costs, avoids written details, or insists you must use them immediately when the vehicle is not creating a critical danger.
Keep records
Photograph the tow vehicle, your vehicle condition, documents, and destination details. Remove valuables before the vehicle leaves if it is safe to do so.
Frequently asked questions
Can I refuse an unsolicited tow?
If the vehicle is not being lawfully removed by authorities and there is no immediate danger requiring that operator, you can insist on verifying first.
What should I confirm before towing?
Confirm who authorised the tow, cost, destination, storage terms, contact details, and whether your provider or insurer accepts it.
Need driver support?
Guides help you prepare, but a real roadside or driver support concern deserves direct follow-up. Contact SAEHA if you need help with membership, a safety incident, a breakdown, or an e-hailing support matter.