Support when things go wrong on the road.
The nature of e-hailing work can be unpredictable - vehicle breakdowns, accidents, disputes and health emergencies happen. SAEHA provides guidance and support so members are not left to face difficult moments alone.
Safety incidents
Guidance after harassment, threats, or a safety concern on the road.
Vehicle breakdowns & accidents
Support and direction when your vehicle is out of action or you've been in an accident.
Disputes with platforms
Help engaging Uber or Bolt on unfair deactivations, fare disputes, or policy issues.
Welfare & wellbeing
A point of contact for members going through a difficult time on or off the road.
A simple support path when the situation feels stressful.
SAEHA cannot control every roadside condition, but a clear request helps the team understand the urgency, contact you back, and guide the next step.
Tell us what happened
Share your location, urgency, vehicle issue, and whether anyone is unsafe or injured.
Send the WhatsApp handoff
The form creates a reference number and opens WhatsApp so your details reach SAEHA directly.
Keep your phone close
Stay reachable and update SAEHA if your location, safety risk, or vehicle condition changes.
Tell us what's happening
Complete the form and we'll follow up. For anything urgent, please call or WhatsApp us directly using the buttons above rather than waiting for a form response.
Before you request assistance
Quick answers for e-hailing drivers dealing with accidents, breakdowns, safety concerns, welfare issues, or platform disputes.
Can SAEHA help after an accident or vehicle breakdown?
SAEHA provides guidance and a point of contact for e-hailing drivers dealing with accidents, vehicle breakdowns, and urgent road-related concerns.
What should I do if my request is urgent?
For urgent driver support, call or WhatsApp SAEHA directly instead of waiting for a form response. The support form is best for non-emergency follow-up.
Can non-members request help?
Non-members can contact SAEHA with a support request, but some welfare benefits and member services may require active membership in good standing.
Does SAEHA assist with platform disputes?
SAEHA can help drivers understand and escalate concerns involving unfair deactivations, fare disputes, policy issues, and platform communication challenges.
Read this before or after requesting support.
These guides help drivers stay safe, prepare the right details, and understand next steps during breakdowns, accidents, and unsafe waiting situations.