Quick answer
What information to include when contacting SAEHA about safety, breakdown, accident, welfare, or platform support concerns.
Explain what happened in order
A clear timeline helps support teams understand the issue quickly. Start with when and where it happened, who was involved, what risk existed, and what action has already been taken.
Attach useful evidence
Photos, screenshots, reference numbers, police or incident reports, platform messages, repair documents, and payment records can all help. Send only relevant information and protect sensitive personal data where possible.
State what help you need
Be clear whether you need urgent safety guidance, membership support, platform dispute guidance, welfare follow-up, or general advice. This helps the right response happen sooner.
Use the correct contact route
For urgent issues, call or WhatsApp directly. For structured follow-up, the Driver Support form creates a downloadable summary and a WhatsApp handoff.
Frequently asked questions
What should I include in a support request?
Include your name, contact details, location, date, incident type, urgency, what happened, and any documents or screenshots that explain the situation.
Should urgent incidents wait for a form response?
No. Call or WhatsApp directly for urgent safety or roadside concerns.
Need driver support?
Guides help you prepare, but a real roadside or driver support concern deserves direct follow-up. Contact SAEHA if you need help with membership, a safety incident, a breakdown, or an e-hailing support matter.