Quick answer
What contact details, documents, and vehicle information to keep ready before a roadside incident happens.
Save contacts in more than one place
A phone can be lost, flat, or damaged in an accident. Keep important numbers saved on your phone and written somewhere accessible in the vehicle.
Keep vehicle details ready
Support teams may ask for registration, vehicle make, model, colour, insurance information, and location. Having this ready helps when you are stressed.
- Emergency services.
- Roadside assistance or towing contact.
- SAEHA contact number.
- Insurance or broker contact.
- Trusted family or colleague contact.
Add medical and personal notes carefully
If you have important medical information, keep it accessible but protect sensitive details. A basic emergency contact card can help responders.
Review contacts regularly
Numbers change, policies lapse, and membership status can change. Review emergency information monthly or before long trips.
Frequently asked questions
Should I write down my emergency contacts?
Yes. A written backup helps if your phone is unavailable during an incident.
What vehicle details are useful during a call-out?
Registration, make, model, colour, location, direction of travel, and visible problem symptoms are useful.
Need driver support?
Guides help you prepare, but a real roadside or driver support concern deserves direct follow-up. Contact SAEHA if you need help with membership, a safety incident, a breakdown, or an e-hailing support matter.